Deposit, Cancellation & Rescheduling Policy:

- When you book with Summit Customs, we reserve that bay and that installer's day for your vehicle only. We turn away other work to hold it. To secure your appointment, we collect a 33% deposit at the time of booking, applied directly to your final invoice.

- 48 hours or more notice: Cancel or reschedule at no charge. Your deposit is refunded in full, or transferred to your new date — your choice.

- Less than 48 hours' notice: Your deposit is forfeited. This applies to all cancellations inside the 48-hour window, regardless of the reason.

- No-shows are treated the same as any other cancellation inside 48 hours, and the deposit is forfeited.

- Rescheduling inside 48 hours is treated as a cancellation. Moving your appointment on short notice leaves us with the same empty bay a cancellation does. If you reschedule inside the window, the original deposit is forfeited and a new deposit is required to book the new date.

- Arriving late or without your vehicle: If your vehicle isn't at the shop within 60 minutes of your scheduled drop-off time and we haven't heard from you, we may release the slot and treat it as a same-day cancellation.

- If we cancel: If Summit Customs cancels or reschedules your appointment for any reason, you owe nothing and your deposit is refunded in full.

How to cancel or reschedule: Call or text 303-499-1164. Notice is counted from the time your message is received. Messages left outside business hours are counted as received at the start of the next business day.